{"id":12,"date":"2025-09-17T18:56:31","date_gmt":"2025-09-17T18:56:31","guid":{"rendered":"https:\/\/darkslateblue-zebra-617448.hostingersite.com\/?page_id=12"},"modified":"2025-09-24T02:12:38","modified_gmt":"2025-09-24T02:12:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/homify-eg.shop\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Return & Refund Policy \u2013 Homify<\/h1>\n

Thank you for shopping with Homify<\/strong>. We value your trust and strive to provide you with the best experience. Please review our return and refund policy below:<\/p>\n

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1. General Conditions<\/h2>\n
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  • \n

    Photos or videos of the product are mandatory<\/strong> for all return or exchange requests.<\/p>\n<\/li>\n

  • \n

    Refunds are processed after deducting the shipping cost<\/strong>.<\/p>\n<\/li>\n

  • \n

    All requests are subject to verification by the Homify team before approval.<\/p>\n<\/li>\n<\/ul>\n

    \n

    2. Refusing Delivery<\/h2>\n

    You may refuse to accept the product at delivery in the following cases:<\/p>\n

      \n
    • \n

      Wrong color.<\/p>\n<\/li>\n

    • \n

      Wrong size.<\/p>\n<\/li>\n

    • \n

      Wrong material.<\/p>\n<\/li>\n

    • \n

      Wrong dimensions.<\/p>\n<\/li>\n

    • \n

      Visible defect or damage.<\/p>\n<\/li>\n

    • \n

      Any clear issue with the product.<\/p>\n<\/li>\n<\/ul>\n

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      3. Returning a Product After Delivery<\/h2>\n

      a. Damage during shipping<\/h3>\n
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      • \n

        Must be reported within 24 hours<\/strong> of delivery.<\/p>\n<\/li>\n

      • \n

        At least 3 clear photos or a video<\/strong> showing the damage are required.<\/p>\n<\/li>\n<\/ul>\n

        b. Missing parts or visible defect<\/h3>\n
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        • \n

          Must be reported within 48 hours<\/strong> of delivery.<\/p>\n<\/li>\n

        • \n

          Photos or video clearly showing the issue are required.<\/p>\n<\/li>\n<\/ul>\n

          c. Manufacturing defect<\/h3>\n
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          • \n

            Eligible for return within 30 days<\/strong> from delivery date.<\/p>\n<\/li>\n

          • \n

            Photos or video showing the defect are required.<\/p>\n<\/li>\n<\/ul>\n

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            Note:<\/strong> Requests without photos or videos will not be accepted.<\/p>\n<\/blockquote>\n

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            4. Non-Returnable Products<\/h2>\n
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            • \n

              Custom-made products (if you change your mind).<\/p>\n<\/li>\n

            • \n

              Ready-made products without original packaging or not in original condition.<\/p>\n<\/li>\n

            • \n

              Products returned after 30 days<\/strong> from delivery.<\/p>\n<\/li>\n

            • \n

              Products damaged due to misuse.<\/p>\n<\/li>\n

            • \n

              Products not assembled by Homify\u2019s team.<\/p>\n<\/li>\n<\/ul>\n

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              5. Assembly Service<\/h2>\n

              We provide assembly service for all products except self-installation items such as:<\/p>\n

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                TV wall shelves.<\/p>\n<\/li>\n

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                Bathroom storage units.<\/p>\n<\/li>\n

              • \n

                Wall art\/frames.<\/p>\n<\/li>\n

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                Wall clocks.<\/p>\n<\/li>\n

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                Regular shelves.<\/p>\n<\/li>\n<\/ul>\n

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                6. Refund Process<\/h2>\n
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                • \n

                  Refund starts only after<\/strong> the product is returned and inspected.<\/p>\n<\/li>\n

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                  Refund amount will be issued after deducting the shipping fee<\/strong>.<\/p>\n<\/li>\n

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                  Cash refunds are not available.<\/strong><\/p>\n<\/li>\n

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                  Refunds are issued using the same payment method<\/strong>:<\/p>\n<\/li>\n<\/ul>\n

                  \n
                  \n\n\n\n\n\n\n
                  Payment Method<\/th>\nRefund Method<\/th>\n<\/tr>\n<\/thead>\n
                  Bank Transfer<\/td>\nBank Transfer<\/td>\n<\/tr>\n
                  Cash on Delivery<\/td>\nBank Transfer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  Return & Refund Policy \u2013 Homify Thank you for shopping with Homify. We value your trust and strive to provide you with the best experience. Please review our return and refund policy below: 1. General Conditions Photos or videos of the product are mandatory for all return or exchange requests. Refunds are processed after deducting […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1876,"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/pages\/12\/revisions\/1876"}],"wp:attachment":[{"href":"https:\/\/homify-eg.shop\/ar\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}