Return & Refund Policy – Homify

Thank you for shopping with Homify. We value your trust and strive to provide you with the best experience. Please review our return and refund policy below:

1. General Conditions

• Photos or videos of the product are mandatory for all return or exchange requests.

• Refunds are processed after deducting the shipping cost.

• All requests are subject to verification by the Homify team before approval.

2. Refusing Delivery

You may refuse to accept the product at delivery in the following cases:

• Wrong color.

• Wrong size.

• Wrong material.

• Wrong dimensions.

• Visible defect or damage.

• Any clear issue with the product.

3. Returning a Product After Delivery

a. Damage during shipping

• Must be reported within 24 hours of delivery.

• At least 3 clear photos or a video showing the damage are required.

b. Missing parts or visible defect

• Must be reported within 48 hours of delivery.

• Photos or video clearly showing the issue are required.

c. Manufacturing defect

• Eligible for return within 30 days from delivery date.

• Photos or video showing the defect are required.

Note: Requests without photos or videos will not be accepted.

4. Non-Returnable Products

• Custom-made products (if you change your mind).

• Ready-made products without original packaging or not in original condition.

• Products returned after 30 days from delivery.

• Products damaged due to misuse.

• Products not assembled by Homify’s team.

5. Assembly Service

We provide assembly service for all products except self-installation items such as:

• TV wall shelves.

• Bathroom storage units.

• Wall art/frames.

• Wall clocks.

• Regular shelves.

6. Refund Process

• Refund starts only after the product is returned and inspected.

• Refund amount will be issued after deducting the shipping fee.

• Cash refunds are not available.

• Refunds are issued using the same payment method: